Terms of Service

Last updated: 16 August 2025

Welcome to Flattix Facilities & Cleaning. These Terms of Service ("Terms") govern your access to and use of our site and services ("this service"). By accessing or using this service, you agree to be bound by these Terms. If you do not agree, do not use this service.

1. Services

We provide facilities management and cleaning services, including bookings, quotes, scheduling, and related customer support. Specific service descriptions, fees, and scheduling details will be provided at the time of booking or in a separate service agreement.

2. Eligibility and Accounts

You must be at least 18 years old or otherwise legally able to form a binding contract to use this service. To use certain features you may be required to create an account. You agree to provide accurate, current information and to keep account credentials secure. You are responsible for activity that occurs under your account.

3. Booking, Payment, and Cancellations

Booking procedures, fees, deposits, and payment terms will be communicated during the booking process. Payments are processed through third-party payment providers and are subject to their terms. Refunds and cancellations are governed by the terms provided at the time of booking or by a separate agreement.

You agree to pay all fees and taxes in a timely manner. Failure to pay may result in suspension or termination of services and may incur collection costs.

4. User Obligations and Restrictions

When using this service you must not:

• Provide false or misleading information.
• Use the service for unlawful or prohibited activities.
• Interfere with the operation or security of the service.
• Infringe any third-party rights, including privacy and intellectual property rights.

5. Intellectual Property

All content, branding, and materials made available through this service are owned or licensed by Flattix Facilities & Cleaning and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent, except as expressly permitted in these Terms.

6. Disclaimers

This service is provided "as is" and "as available". To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, secure, or error-free operation.

7. Limitation of Liability

To the maximum extent permitted by law, Flattix Facilities & Cleaning and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms or your use of the service. Our total aggregate liability for direct damages will not exceed the amounts you have paid to us for the services giving rise to the claim in the twelve (12) months preceding the claim.

8. Indemnification

You agree to indemnify and hold harmless Flattix Facilities & Cleaning, its officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses arising from your breach of these Terms or your violation of applicable law.

9. Termination

We may suspend or terminate your access to the service at our discretion, including for violation of these Terms or for non-payment. Upon termination, your right to use the service will cease, and any outstanding obligations (including payment obligations) will remain in effect.

10. Changes to Terms

We may revise these Terms from time to time. We will provide notice of material changes and update the "Last updated" date. Continued use of the service after such changes constitutes acceptance of the updated Terms.

11. Governing Law and Disputes

These Terms are governed by the laws applicable to the company's operations. Any dispute arising out of or relating to these Terms should be resolved through negotiation in good faith. If the parties cannot resolve a dispute informally, the dispute may be resolved through formal dispute resolution methods as permitted by applicable law.

12. Contact Information

For questions about these Terms or to contact us, please use the information below:

Flattix Facilities & Cleaning

Suite 5, 38 Museum Street, Al Sadd, Doha, Doha Governorate, 12345, Qatar

Email: info@flattix.cfd

These Terms are a general template and do not constitute legal advice. For tailored legal guidance, consult a qualified attorney.