Privacy Policy

Last updated: 16 August 2025

Flattix Facilities & Cleaning ("we", "us", "our") respects your privacy and is committed to protecting personal information collected through our site and services ("this service"). This Privacy Policy explains what information we collect, how we use it, how it is shared, and the choices you have.

1. Information We Collect

We collect information that helps us deliver facilities and cleaning services, manage bookings, process payments, and improve our service. Types of information include:

• Contact and identity data: name, email address, phone number, postal address (including the business address provided), and other identifiers you provide when contacting us or creating an account.
• Service and transaction data: booking details, service preferences, schedules, invoices, and payment confirmation.
• Payment information: billing details and payment method information. Payment processing is performed by third-party payment processors; we do not store full payment card details on our systems.
• Technical and usage data: device, browser, IP address, pages visited, and interaction data collected through logs and analytics.
• Communications: messages, support requests, and other correspondence between you and our team.

2. How We Use Your Information

We use personal information to operate, maintain, and provide our services, including:

• Providing and managing cleaning and facilities services, bookings, and schedules.
• Processing payments, invoices, and refunds.
• Responding to inquiries, providing customer support, and communicating important service updates.
• Improving our services, performing analytics, and maintaining security and fraud prevention.
• Sending marketing communications where you have consented and managing your marketing preferences.

3. Lawful Basis for Processing

Where applicable laws require a lawful basis, we rely on one or more of the following: performance of a contract with you (for providing services), consent (for direct marketing and certain cookies), legal obligations, and our legitimate interests (such as fraud prevention, service improvement, and communications related to the service).

4. Cookies and Similar Technologies

We and our service providers use cookies and similar tracking technologies to collect technical and usage information. Cookies help with:

• Essential site functionality and authentication.
• Analytics and performance measurement.
• Preferences and personalization.

You can manage or disable cookies through your browser settings or device settings. Disabling certain cookies may affect the functionality of this service.

5. Sharing and Disclosure

We may share personal information with:

• Service providers who perform services on our behalf, such as payment processors, scheduling platforms, analytics providers, and cloud hosting providers.
• Third parties when required by law, a legal process, or in response to lawful requests by public authorities.
• Other parties with your consent or at your direction.

We require our service providers to use reasonable security measures and to process personal information only for specified purposes.

6. Data Security and Retention

We implement administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no security measure is perfect, and we cannot guarantee absolute security.

We retain personal information as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and the purposes for processing.

7. International Transfers

Information collected may be stored and processed in countries outside your jurisdiction. When data is transferred internationally, we take steps to ensure appropriate safeguards are in place, such as contractual protections and compliance with applicable data protection requirements.

8. Your Rights

Depending on your jurisdiction, you may have rights related to your personal information, such as the right to access, update, correct, restrict processing, object to processing, request portability, or request deletion. To exercise your rights, contact us at the email address below. We will respond in accordance with applicable law.

9. Children

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us so we can take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date. Continued use of our site or services after changes indicates acceptance of the updated policy.

11. Contact Information

If you have questions or requests regarding this Privacy Policy or our data practices, contact:

Flattix Facilities & Cleaning

Suite 5, 38 Museum Street, Al Sadd, Doha, Doha Governorate, 12345, Qatar

Email: info@flattix.cfd

This Privacy Policy is a general template and does not constitute legal advice. For specific guidance on data protection obligations, please consult a qualified attorney or data protection advisor.